We fix most problems without a visit: we connect to your computer, with your permission, and sort it out while you watch.
Remote support in three steps
- Download the Anacos support program for your device (below; we've highlighted yours).
- Open it and give us the number shown on the screen, by phone or however we've agreed.
- Accept the connection. You'll see everything we do and can end it at any time.
Download
Need help now?
Call us on +34 986 165 833 and we'll talk you through it.
Security
The connection is encrypted and only opens when you accept it. Be wary of anyone who phones asking you to install a remote control program without identifying themselves: if in doubt, hang up and call us yourself on +34 986 165 833.
Think you've been attacked? Disconnect the computer from the network and call us now: +34 986 165 833
Frequently asked questions
Is it safe to let you connect to my computer?
Yes: the connection is encrypted, only opens when you accept it and you can end it at any time. You'll see everything we do on screen.
Do I need to install anything?
Only the Anacos support program on this page. On Windows and Mac it just opens; on a phone you install it from the official app store.
What if I don't know which number to give you?
Call us on +34 986 165 833 and we'll guide you step by step until we're connected.